Beta: places orders only on NinjaTrader's practice accounts (Sim101 and Playback101). It does not connect to real or prop accounts. What that means
Mastbound TraderBeta

Help from a person

Contact

Email is the fastest way to reach us. We aim to reply within 1 business day, Monday to Friday.

A position is open and something looks wrong?

Don't wait for us. Close it in NinjaTrader, or in your broker's or firm's app, first. Then write to us.

Email

mastbound@washsaleguardian.com

To help us fix it fast, send:

  1. the diagnostics file: Mastbound Trader > Settings > Send diagnostics (it removes passwords, keys and tokens; it includes your settings and trade journal, so look before you send);
  2. a screenshot of Start my day;
  3. one sentence: what you expected, and what happened.

Group setup sessions

Pro and Operator include live group setup sessions, weekly: [GROUP SESSIONS LINK]

Several customers set up Mastbound Trader at the same time, on a video call with us. Technical help only: you type every number yourself, and everyone works on a practice account (Sim101 or Playback101). Hide account numbers and balances before you share your screen; the other people on the call can see what you share. A seat in a particular session isn't promised.

Setup call

Operator includes a 20-minute setup call: [BOOKING LINK]

This session is technical help. You type every number yourself. We won't suggest a strategy, a setting, a stop, a size or a limit, and we won't touch an account that has an open position or a working order. We record the session with your consent; the booking page asks.

Hours

  • Email: read Monday to Friday; we aim to reply within 1 business day. Nothing is promised overnight or during market hours.
  • Setup calls: in the slots on the booking page, mostly outside the main trading session.
  • Group setup sessions: weekly, in the slots on their booking page.
  • Priority support: Operator emails are answered first.
  • Phone: [PHONE] is a voicemail line; we reply by email, so email is faster.

What we'll never do

  • We never ask for your passwords: not your broker's, NinjaTrader's, your prop firm's, or your email's. Anyone asking for them in our name isn't us.
  • We never take control of a PC that has an open position or a working order.
  • We never give trading advice or tell you which settings to use.
  • We never ask you to pay by PayPal, Venmo, gift cards or crypto. Payments go only through our Stripe checkout.

Company

Wash-Sale Guardian LLC, a Florida limited liability company · [ADDRESS] · mastbound@washsaleguardian.com

Card payments appear on your statement as MASTBOUND TRADER.