What exactly am I paying for during the beta?
Honestly: during the beta, Mastbound Trader places orders only on NinjaTrader's practice accounts, and everything
that runs on them is in the free download, phone control and webhook alerts included. Pro is for prop accounts
(with phone control and webhook alerts on them) and AI drafting (Coming soon): both come with Pro at the same price
once each is switched on, and no date is promised for either. Operator adds a setup call, a bigger monthly AI allowance (Coming soon)
and priority support. If prop accounts or AI drafting are the reason you'd buy, reserve now and decide when they're
ready.
Why practice accounts only?
Placing orders on real money or on a prop account needs more testing, safety checks that work even when your PC
goes quiet, and written answers from firms. We won't rush that, and we won't promise a date.
How many computers? What if I change PCs?
One license works on 2 computers at a time with Pro and 3 with Operator.
Changing PCs: on the old one, open the License screen and choose Move to another computer, then enter your key on the
new one. If the old PC is gone, email us and we free it. Mastbound Trader checks your license with our server about once
a week and keeps working offline for 14 days after the last check-in. Whatever happens to a license, it never stops
Flatten & stop, your exits or a session that's already running. Details: Terms, section
10A and Privacy Notice, section 3.2.
Can the price change?
If the price of your plan changes, we email you 7 to 30 days before the change applies to you, and you can cancel
before it does. The founding price is the exception: the first 50 paying
members keep $199 (Pro) or $349 (Operator) a month as long as they stay
subscribed.
Can I buy from outside the United States?
Not during the beta. We sell only to customers in the United States for now, so please don't subscribe with a
billing address outside the United States. If such a subscription goes through, we cancel it: no further charges.
Are prices in US dollars? What about tax?
Yes, US dollars. Prices don't include any sales tax that applies where you live; checkout shows the total before
you pay.
How do I cancel?
Online, any time, at [CUSTOMER PORTAL URL], without talking to anyone, or by email. You keep access until the end
of the month you paid for, then your license moves to the free plan. There are no refunds, except when Mastbound Trader
won't install or connect and one support session can't fix it: see refunds and
cancellation.