1. No refunds, except one

Payments for Pro and Operator aren't refundable: not your first payment, and not a renewal. The one exception is section 2. Before you pay, you can try Mastbound Trader with the free download on NinjaTrader's practice accounts (no card, no license key), and check your PC with Will it run on my PC?. Nothing here limits a refund the law requires.

2. The one exception: if it won't install or connect

If Mastbound Trader won't install or connect on your computer and we can't fix it in one support session, we'll refund your most recent payment, whatever the date. Email mastbound@washsaleguardian.com, or reply to your receipt. We refund the same business day where we can, and cancel the subscription at the same time.

3. Your license after a refund, a cancellation or a chargeback

• A refund ends the subscription it refunds, and the Pro or Operator license that came with it.
• A cancellation keeps your plan until the end of the period you paid for; then your license moves to the free plan.
• A chargeback: while a payment is disputed, we may suspend or revoke the license tied to it (section 7).

Whatever happens to a license, Mastbound Trader never stops Flatten & stop, Stop, Pause, cancelling orders, the NinjaTrader add-on's own exits or a session that's already running because of it, and practice on the free plan keeps working. A paid license that has ended only stops new paid sessions and paid features from starting (Terms, section 10A.5).

4. Renewals

Renewal payments aren't refundable (section 1). Cancel before your renewal date to avoid the next charge.

5. How to cancel

• Online, any time, without contacting anyone: [CUSTOMER PORTAL URL]. The link is also in the email we send when you subscribe.
• Or by email: mastbound@washsaleguardian.com.

Cancelling stops future charges. Your plan stays active until the end of the period you already paid for, then moves to the free plan.

6. How the refund arrives

A refund goes back to the card you paid with. Your bank usually shows them within about 5 to 10 business days.

7. Please talk to us before your bank

If you think a charge is wrong, contact us first; we usually sort it out faster. Once a payment is disputed with your bank (a "chargeback"), we can no longer refund it ourselves: your bank decides, which can take 2 to 3 months, and we may suspend the license tied to that payment while the dispute is open.

8. What the refund covers

The refund in section 2 covers the fees you paid us. It never covers trading losses, firm fees, evaluation or reset fees, or anything you expected to earn.

9. Outside the United States

During the beta we sell only to customers in the United States. If a subscription with a billing address outside the United States goes through, we cancel it: no further charges.